Did Aeterna offer you any kind of "gurantee" (not spelled right,lol)? Seems like the Lipodissolve Center offered one - but, I don't remember what it was. Maybe you can demand your money back. I originally used their "12 month" payment plan, no interest. I started reading reviews of the service and people were stating that they had major problems with them, like charging interest after 2 months. I went ahead and dug in my savings and paid it off the first month.