Is your
insurance through
Aetna handled through your or spouses employer, an
insurance broker or a local insurance agent? If so, use them. I have Aetna which used Aetna specialty phamacies for the med, so I guess each state and type of plan my differ with how this is handled. I wouldn't give up trying to call Aetna to speak with a supervisor. Be polite, but persistant. In my opinion, getting an attorney at this point will delay things even further and be very costly with little outcome.