Tap and hold down the icon for the app for a few seconds until the icons begin to wiggle and a minus sign appears a the top left of the icon
5. Tap the minus sign by the application’s icon
6. Tap the home button again to exit this closing mode.
7. Tap the home button once more to return to your apps page.
8. Try opening the application again.
Please let us know if this works for you. If you have any other questions or concerns please do not hesitate to let us know.