Like you, I was tired of the
phone maze, and
the reasons (or lack
of reasons) to get my medicine. One day, I had a melt down
on the phone with a representative because it appeared that I would never get the medicine, and I finally spoke with someone further up in the company. The problems were resolved, and my medicine was shipped within a couple of days. It took a meltdown, which isn't like me, to get it accomplished. I hate, hate, hate having to have a tantrum on the telephone.